Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Returns

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

For hygiene reasons, used or washed drinkware cannot be returned unless it is defective.

To request a return, please contact us at [SUPPORT EMAIL] with your order number.

Please do not send your return before contacting us. We will provide the appropriate return instructions and return address.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [SUPPORT EMAIL].

Please include your order number and photos of the item. Once verified, we will provide a replacement, refund, or other appropriate solution at no additional cost to you.

Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping cost.

If the return is due to a damaged, defective, or incorrect item, we will cover the applicable return or replacement costs.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

For return or refund questions, please contact:

Email: Pinkple@163.com